We had a bad experience at this place when we checked in they gave us the wrong room, I specifically clicked online on a double bed room and they gave me a single bed queen size room, it wasn't easy for them to help me out since I already did the check in or at least that's what they said I had to talk to 3 people before the manager could accommodate us in the right room. But, if we look to come back up here for a visit, we will definitely look at one of the other water park hotels nearby(Camelback or Kalahari). Probably from age, but should have been noticed and handled by now. While we had time to wait in line we noticed that several of the railing were cracked. As well as most of the time we were there, there was only one person manning the top floor so it took longer to get through, as they had to personally put the rafts in place for you. They only had two rafts for the three person canoe ride, which made the line slower for that. The water park is where they need to most work. They also have a bowling alley and mini golf. We would have spent more time in the arcade if the prices were a tad lower. There are many additional things to do(for a fee), which is nice for a one destination place. If they are offering the cooked food, they should also serve some fresh fruit and pastries though, instead of the prepacked stuff mentioned above. The eggs appeared to be the egg mix that some places use to save money. A lot of pre-packaged breakfast items(this may be a change they made for Covid, I don't know) with some cooked food in the middle. We brought some food with us so it didn't hamper our visit. We had the buffet for breakfast and in my opinion is not worth the price. Being a "kid friendly" place, we did have to put up with running kids above us and running kids in the halls late into the night. A lower room fee would have been nice to see though. The lodge is getting the roof done so we didn't have access to the balcony, but I didn't lower the score for that, as that will happen from time to time. The room was average, besides the kid cabin that we got(which the kids loved). We got the "Pup Pass" for the kids which was a nice add-on that I would suggest for any kid. We arrived early on Friday so there was no line and everything went smoothly. Quick recap is good place to bring the kids, needs updating.Ĭheck in was very pleasant. We(three adults three children) just got back from Great Wolf today. Other than that, my 11 year old had a fantastic time.
The bar at the water park definitely needs staff like those that work in NYC bars to get stuff done super quick, I waited 15 minutes behind one customer to get a drink and it was t done right either. The only reason I didn’t give 5 stars and gave 4 was because I paid for the meal plan but the options of where to eat were super limited. The host was super respectful, helpful and took care of us professionally. I reached out to GWL and brought this up and when I went to check in, it literally took me 7 minutes and I was given really clean room for my family and I to sleep in. Some said “they were treated like second class citizens and their checkin took 2 hours when they paid with Affirm”. It’s been over 1.5 years since we had last gone and I decided to read the reviews AFTER I had made my purchase and was horrified some reviews left by others and in other GWL areas. This was our 3rd trip to GWL Poconos, the first 2 times I paid with my debit card and this 3rd time I used Affirm to break up my payments.
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